What is Swan & Sparrow Travel, and what do you do?

Swan & Sparrow Travel is a family-owned, family-focused travel agency located in Franklin, TN.  We handle travel to all domestic Disney properties, Adventures by Disney, multiple cruise lines and tropical resorts, and various Orlando and California-based theme parks.  Swan & Sparrow Travel was founded on the passion we have for all things Disney and family travel.  Known as "Disney People" among our friends, family, and associates, we found ourselves constantly answering questions on how to find the best deals for Disney travel and on how to get the most out of Disney vacations.  We really want to help everyone have every bit as much fun on their vacations as we do.  All of the Swan & Sparrow Travel team visit the Parks and take cruises frequently.  Our purpose is to help you to create life-long memories through fantastic family vacations.

How much does your service cost?

That’s the best part!  Our service is available to you at no additional charge.  That’s right – ZERO extra dollars.  Even with all of the service and tips, tricks, and extras you’ll receive from your Vacation Specialist, you won’t pay anything more for your vacation than you would if you booked the reservation yourself.  In fact, you will likely pay even less once we apply deals or discounts to your reservation that you might not have been aware of.

Why should I use Swan & Sparrow Travel? Can’t I do all this stuff myself?

Of course you could do it yourself, but why would you want to?  Rather than spend hours on the Internet and hours on the phone trying to find the best prices for the best itineraries and still end up wondering if you really got the best deal, all you have to do is contact Swan & Sparrow Travel.  We’ll do all of that for you – at no cost to you!  In addition, our Vacation Specialists already have at their fingertips all of the information necessary to plan your dream vacation.  There’s no need for you to attempt to wade through the sea of information (and misinformation!) that’s available to get the best vacation possible at the best possible price. 

What is the experience of working with a Swan & Sparrow Travel Vacation Specialist?

Our primary goal is to construct the vacation that is perfect for you, and those traveling with you.  Since everyone is different and enjoys different things in a vacation, everyone’s ideal vacation is going to vary widely.  We will take the time to find out what you absolutely don’t want to miss, what you might not mind skipping, your dining preferences, what your budget is, where you like to stay, how you like to get around, and a myriad of other traveling preferences you might have.  We’ll then use our extensive experience and knowledge base to put together a vacation plan optimized for your traveling style.  We will include our recommendations on dining, shows and entertainment, tours and exhibits, and other hidden and lesser-known attractions not to miss.  We’ll even book all necessary reservations and priority seatings for you if you like, enabling you to just sit back, relax, and anticipate for your vacation!  

How do I make a reservation?

First of all, click on any of the “Free Quote” buttons located throughout the Swan & Sparrow Travel website or click on the “Free Quote” link on the Swan & Sparrow Travel menu.  You’ll be redirected to our quote page where you can supply us with a few details and preferences.  From those details, we can begin building your customized vacation.  When you are ready to book your dream vacation, we will make the reservation for you. You can also email any of our Vacation Specialists directly, OR, simply pick up the phone and give us a call.  Whichever method you choose, however, you’ll be assured of finding a friendly, helpful, and knowledgeable Swan & Sparrow Travel Vacation Specialist on the other end who will put together the best vacation possible at the best possible price.

Will somebody reply to my request right away?

We guarantee that you will receive a response within 24 hours. However, you’ll find that most of the time we’ll respond within minutes rather than hours. It’s important to us that you get the information you need, and we know you do not want to wait!

I already have a reservation. Can you still help me?

Certainly!  We will be happy to transfer your existing reservation (made within the last 30 days and NOT yet paid in full) to Swan & Sparrow Travel so we can watch the details for you.  We will conduct an extensive review of your existing reservation and make any suggestions we might have to save you money or improve your itinerary.  

Why can’t I get prices online? Will I have to talk to some pushy salesperson?

There are no automated prices our website.  Because the resorts and cruise lines have such varied and extensive offerings, trying to produce a “one-size-fits-all” vacation does little to satisfy most travelers.  We prefer a more personalized approach where we get to know you and your traveling preferences so that we can custom-fit a vacation to your exact preferences.  Our friendly Vacation Specialists are never pushy or overbearing.  We will not try to sell you anything you do not want. 

What if the cost of my vacation goes down after I book it with you?

That’s what you’ve got us for! We will closely monitor your reservation from the time it’s made until you depart. If any better deals or discounts applicable to your reservation become available we will automatically rebook the reservation for you at the lower price. We’ll let you know every time this happens so you can stay on top of the pricing for your vacation. 

Do I have to pay for everything now?

You can if you want to, of course, but it’s not necessary to pay the entire balance up front for most vacations. The reservations created for you will be made in your name directly with our travel vendors, and therefore their normal reservations rules will apply. Your Vacation Specialist will review with you all the rules governing your reservation including any deposits required, payment terms, due dates, and final payment requirements.

What if I need to change and/or cancel my reservation?

While we can’t think of anything worse than having to cancel a vacation, we do understand that things happen and circumstances change. Your reservation will be made directly with our vendors, and all of their change and cancellation policies will apply. Your Vacation Specialist will review with you any rules and/or penalties regarding reservation changes or cancellations. We will work with you and with our vendors to minimize any costs and carefully explain your options in the event of a change or cancellation.

What if I run into problems after I depart for my vacation?

We’ll do everything we can to make sure that all the details are taken care of before you leave, but we will be available should something unexpected occur once you're on your trip. Your Vacation Specialist will provide you with contact information so you can get in touch with us quickly in the event of a problem. Our top priority is to make sure that you have the best vacation possible, and that commitment to you does not end after your reservation is booked. We will be with you the whole way.

I have special needs and/or requests. Can you help me?

Resorts and cruise lines host millions of visitors every year, and most have made herculean efforts when it comes to any special needs or requests you might have. From unique dietary needs to guests with disabilities or various medical conditions that require specific lodging and room requests, our Vacation Specialists can assist you with any arrangements for these special situations. We stay up to date on the information on how to arrange for special needs, requirements, or services, and will provide you with everything you need to put your mind at ease and make your vacation worry-free.

I read the Internet. I want all the insider “tips and tricks” I’ve read so much about.

We're all about sharing our "tips and tricks" with you because we want you to have a great time!  We’ll tell you how to beat the crowds during your visit, how to save a little money, and how to make the most of the weather at the time of year you’ll be visiting. We’ll tell you all about your selected lodging and the options and amenities included at your Resort. We’ll include our recommendations on dining, entertainment, nightlife, and transportation. We can lead you to lesser-known attractions and events that are often overlooked.  We’ll tailor information and suggestions for the individuals traveling with you, from seniors to infants.  We think you will find that these tips and tricks will really help make your vacation extra-special and unforgettable.

I’ve heard that doing business on the Internet is dangerous. Can I trust you with my personal information?

Swan & Sparrow Travel collects all personal data from you directly. We never ask that you provide any sensitive or confidential information over the Internet. We want to protect your privacy and the security of your information as much as you do, because we want you as a life-long client! We are a fully licensed & insured travel agency, and are certified members of CLIA (Cruise Lines International Association). Our agency standing and validity may also be verified with the Walt Disney Travel Company as well as our other suppliers.